VIDEO ENHANCED SURVEYS
You are specialists and so are we. We think that guest surveys, if properly designed, can be the first steps in the next purchase and not just the final step in the last. Our customised online surveys are designed specifically to secure the accurate and reliable information you need in order to respond to your guest's needs.
VIDEO ENHANCED ONLINE SURVEYS
Video Enhanced Online Surveys (VEOS) changes the face of online questionnaires; providing you with the opportunity to exhort, enthuse and explain on the same screen as the survey itself.
VEOS lets you tell respondents face-to-face how important their participation is to you, what differences they can expect as a result of their feedback and indeed what you've done in response to previous surveys.This communication is key in maximising participation by your most valuable regular or repeat customers and indeed by employees in climate studies.
Here is how our Online Surveys work.
In 2010, YouTube reached over 700 billion playbacks with 35 hours of video being uploaded every minute. So as we download, swap and exchange information we've become used to doing so in the medium that suits us best or simply takes our fancy. Video Enhanced Online Surveys (VEOS) bring that same thinking to feedback surveys.
But whether your survey audience is external or internal, local or global, the few or the many, you will get richer feedback and more of it if you enhance your online surveys with video. In other words if you speak to the people in the way they like to be spoken to.
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WHAT SHOULD YOU EXPECT (Click to expand)
NET PROMOTER SCORE (Click to expand)
VIDEO ENHANCED SURVEYS (Click to expand)