TECH CARD SURVEYS
Tech Card Active Sampling produces some of the most reliable customer experience information.
Active Sampling means asking someone for their opinion not just relying on them to volunteer it.
WHY?
The key attribute of active sampling is the avoidance of the inaccuracies that can come from self-selection. Self-selection systems are effective as complaint mechanisms but they are biased towards capturing the opinions of those people who, in the main, have had a less than satisfactory customer experience.
They are, thus, not representative of the experience of the total population. Active sampling however captures the total customer experience, right through the spectrum; from highly satisfied to highly dissatisfied.
To facilitate active intercept sampling the system breaks down a standard customer questionnaire into a series of short cards. This conversion to a short format dramatically reduces the time taken to complete the survey.
It takes an employee only seconds to ask a customer to complete a survey. It is not a complex task with substantial training implications. Neither does it inhibit staffs' ability to carry out their other key tasks nor add in any significant way to their workload.
VIDEO | FIND OUT MORE
WHAT SHOULD YOU EXPECT (Click to expand)
NET PROMOTER SCORE (Click to expand)
VIDEO ENHANCED SURVEYS (Click to expand)
"If your organisation is involved in a high service dependent sector such as hospitality, health care, tourism and leisure you've come to the right place."
Since 1994 we've been the source of the some of the best guest satisfaction tracking programs around for organisations like yours and that's true whether you operate nationally, internationally or even globally.
This site will bring you up to date on the latest developments in customer satisfaction tracking here in CST. You'll find information about the specifics of what we do and some short videos which provide a flavour of what it is like to do business with us