MILESTONES
CST International (Customer Survey Technologies International Limited) Is a Private Limited Company (Registered Number 203683) Established in Dublin in Ireland in 1994. Its Purpose Is to Provide Customer Satisfaction Feedback for Organisations Operating in High Service-Dependent Sectors Anywhere in the World.
MILESTONES
1994 Paddy Hayes launches Customer Survey Technologies Europe (CST Europe). Hayes raises approximately $750,000 in a private placing under the Business Expansion Scheme (BES). As part of fundraising Hayes concludes licence agreement with CST Corporation of Dallas, Texas to enable CST Europe to market the Tech Card® patent protected split questionnaire in the licensed territories. CST Europe commences trading in September 1994.
1997 CST Europe wins first major international contract following selection by Holiday Inn EMEA (now Intercontinental Hotels Group) to provide its guest feedback system for the Group's hotels in Europe, Middle East & Africa. Contract commences with 284 hotels rising to 900 over six years.
1999 Hayes repays original BES investors who show a 50% (approx) gain on their original investment. Company is now fully independent and is majority owned by its operational management.
2000 CST Europe launch Internet reporting through password protected websites.
2000 CST Corporation in Dallas merges with Unifocus Llp. In order to maintain full operational independence.CST Europe buys-out Tech Card licence rights in perpetuity from CST Corporation.
2002 CST Europe launches CSTSCREEN (Version 1.1) Electronic Feedback at point-of-service.
2003 CST Europe changes name to CST International to reflect increasingly international nature of business following the awarding of EMEA-wide contracts from major chains including Radisson SAS and Mövenpick.
2004 CST International signs licence agreement with the Perseus Corporation of Braintree, Mass enabling CST International to enter the online feedback market.
2006 CST International becomes founder member of Worldwide Resource consortium. Worldwide Resource is a group of independent companies providing a range of linked services to the global hospitality industry (www.worldwideresource.com).
2007 CST International establishes operating arm in the United States in association with the Freeman Group of Richardson, Texas (www.freemangroup.org).
2008 CST International (Americas) signs contracts to provide visitor feedback on the Caribbean islands of Turks & Caicos and Anguilla. These are the first contracts entered into by CST Americas. System used will be CSTSCREEN (Version 2.1) using Samsung Q1 ultra mobile touch screen PCs as the means of collection.
2008 CST International launches Video Enhanced Online Surveys combining video with online surveys.
Now in Its Fifteenth Year in Business the Company Is Still Majority Owned by Its Operational Management. Enterprise Ireland (the State Body Charged With Developing Irish Industry) Remains an Investor Holding Its Stake on Behalf of the Government of Ireland.
DIRECTORS
- Edward O'Connell (Non-executive chair)
- Paddy Hayes (Managing Director)
- Helen Keogh (Non-executive)
- Clayton K Deniger (US) (Non-executive)
- Claire O'Connor (Secretary)
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"If your organisation is involved in a high service dependent sector such as hospitality, health care, tourism and leisure you've come to the right place."
Since 1994 we've been the source of the some of the best guest satisfaction tracking programs around for organisations like yours and that's true whether you operate nationally, internationally or even globally.
This site will bring you up to date on the latest developments in customer satisfaction tracking here in CST. You'll find information about the specifics of what we do and some short videos which provide a flavour of what it is like to do business with us