Customer Survey Technologies International
CST International is a private company established in
Dublin, Ireland in 1994. Its purpose, to provide customer satisfaction
feedback for companies operating throughout Europe, Middle East,
Africa and Asia Pacific. To date CST International has reported
on the customer experience in thousands of sites in 68 countries,
on 3 continents and in 24 languages.
Brief History
* 1994 Paddy Hayes launches CST Europe. The company raises approximately
$750,000 in a private placing, concludes licence agreement
with CST Corp of Dallas, Texas. Commences formal trading on
April 5th 1995.
* 1997 CST Europe gain first major international contract
when appointed by Holiday Inn EMEA (now Intercontinental Hotels
Group) to manage customer feedback across the Group's hotels
in Europe, Middle East & Africa.
* 2000 CST Europe launch Internet reporting through password
protected websites. On merger of CST Corp with Unifocus Llp
CST Europe buys-out licence rights in perpetuity from CST
Corp.
* 2001 CST Europe appointed by Radisson/SAS (now Rezidor/SAS)
Hotels & Resorts to manage customer satisfaction feedback
throughout the Rezidor/SAS network encompassing Radisson/SAS,
Park Inn and Country Inn brands.
* 2002 CST Europe launch Orchard Electronic Collection at
point-of-service.
* 2003 CST Europe changes name to CST International to reflect
increasingly international nature of business.
* 2004 CST International signs licence agreement with the
Perseus Corporation of Braintree, Mass enabling CST International
to market the range of Perseus online feedback products to
its customers.
* 2005 CST International enters into alliance with Ocucom
of New Jersey, USA to market Ocucom's new ocular surveys throughout
EMEA.
Now over ten years in business the company is still majority
owned by its operational management. Enterprise Ireland (the
state body charged with developing Irish industry) remains
an investor holding its stake on behalf of the Government
of Ireland.
Directors
:::
Edward O'Connell (Non-executive chair)
Paddy Hayes (Managing Director)
Helen Keogh (Non-executive)
Clayton K Deniger (US) (Non-executive)
Claire O'Connor (Secretary)
Sarah McChrystal (Director of Client Services)
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